01.1. Introduction
Obelisk AI Ltd ("We", "Us", or "Our") provides elite Autonomous Infrastructure and Enterprise AI Engineering services through our productized service, The Growth Accelerator™ (and associated packages). These Terms of Service ("Terms") govern the relationship between Obelisk AI Ltd and its enterprise customers ("You", "Your"). By subscribing to our services, you agree to these Terms. Registered Address: 86-90 Paul Street, London, England, United Kingdom, EC2A 4NE.
02.2. Scope of Services
2.1. Service Agreement. Obelisk AI Ltd provides custom AI, automation, and operational infrastructure services ("Services"). The specific scope, deliverables, and limitations are defined by the tier of The Growth Accelerator™ ("Package") you select: the Standard Edition or the Executive Edition. The details displayed on our website and during the checkout process via our payment processor, Stripe, form the basis of our service agreement. 2.2. Service Requests & Engineering Capacity. Standard Edition: Custom engineering builds are capped at a maximum of two (2) bespoke modules or workflows per month. Executive Edition: Custom engineering capacity is unlimited, subject to reasonable operational sequencing. 2.3. Additional Services. Any work or services requested that fall outside the defined scope of your selected Package will be considered a separate engagement and may be subject to additional fees.
03.3. Commercial Commitments & Payment Terms
Payments are structured around Annual, 6-Month, or Quarterly commitment terms. Payments are processed via Stripe. 3.1. Failed Payments. In the event of a failed payment, Stripe will retry automatically according to its policies. We reserve the right to pause engineering sprints if an account falls into arrears.
04.4. Cancellation and Subscription Term
4.1. Cancellation by You. You may cancel your subscription at the end of your agreed commitment term (Annual, 6-Month, or Quarterly) by providing standard written notice prior to the next billing cycle. 4.2. Access Upon Cancellation. After you cancel, you will retain full access to our ongoing support and portal features for the remainder of your paid billing period. 4.3. No Refunds. Unless required by law, we do not provide refunds or credits for any partial subscription periods or unused services.
05.5. Responsibilities
Customer Responsibilities: You must provide necessary data, system access, and C-suite/team collaboration required for us to deliver services effectively. Failure to do so may result in delays or incomplete deliverables, for which we are not liable. Provider Responsibilities: We commit to delivering services as described in your chosen package with elite care, engineering skill, and strict adherence to our Service Level Agreements (SLAs).
06.6. Ownership and Intellectual Property
Customers retain 100% ownership of all their data, operational inputs, and business information. Obelisk AI Ltd retains full ownership of the code, systems, frameworks, and modules it builds and deploys. As part of our partnership, Customers are granted a perpetual, non-exclusive licence to use these systems within their business operations.
07.7. Confidentiality & NDA
Both parties agree to strict confidentiality regarding any sensitive business information, operational data, or trade secrets shared during the provision of services. Confidential information shall not be disclosed to third parties without prior written consent, except as required by law. This clause acts as a binding Non-Disclosure Agreement (NDA) between Obelisk AI Ltd and the Customer.
08.8. Disclaimers
While we engineer systems to drive efficiency and revenue, we do not guarantee specific financial results. The success of implementation depends on various factors, including customer collaboration and market conditions. We disclaim liability for any indirect, incidental, or consequential damages arising from the use of our services.
09.9. Liability Limitations
Our liability is limited to the total amount paid for the subscription during the preceding 12 months. We shall not be held liable for loss of revenue, profit, or data resulting from our services.
010.10. Force Majeure
We shall not be held liable for any failure to perform due to causes beyond our reasonable control, including but not limited to acts of God, cyberattacks, or governmental restrictions.
011.11. Service Level Agreements (Support and Response Times)
Support and engineering adjustments are prioritised strictly by your selected Package: Executive Edition: 6 to 8 hours maximum response time via priority channels (WhatsApp, Telegram, Email, Portal) during standard business hours. Standard Edition: 24 to 36 hours maximum response time. Standard business hours are Monday to Friday, 9:00 AM to 5:00 PM GMT/BST.
012.12. Data Security and Compliance
We comply with UK GDPR and other applicable data protection regulations. Customer data is processed and stored securely using enterprise-grade encryption, and we take robust measures to protect against unauthorised access.
013.13. Termination by Provider
We reserve the right to terminate the agreement immediately if there is a breach of these Terms or misuse of our services.
014.14. Indemnity Clause
You agree to indemnify and hold harmless Obelisk AI Ltd from any claims, damages, or expenses arising from your use of our services in violation of these Terms.
015.15. Governing Law and Dispute Resolution
These Terms are governed by the laws of the United Kingdom. In the event of a dispute, both parties agree to attempt mediation before pursuing arbitration or court proceedings. Any disputes unresolved through mediation will be subject to arbitration under UK law.
016.16. Amendments to Terms
We reserve the right to update these Terms. Customers will be informed of any changes via email at least 30 days prior to the new Terms taking effect. Continued use of our services after the notification period constitutes acceptance of the updated Terms.
017.17. Contact Information
For any questions regarding these Terms, please contact us at: Email: contact@obeliskai.co.uk